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Privacy Policy

Effective Date: Jan. 6, 2025

Table of Contents

  1. Introduction
  2. Collection
  3. Purposes for Collection and Use
  4. Disclosure
  5. Third Parties
  6. Processing on Behalf of Our Clients
  7. Your Privacy Choices
  8. Children
  9. Security
  10. Retention
  11. International Transfers
  12. Changes to this Privacy Policy
  13. Contact Us
  14. Region-Specific Disclosures
    1. California
      1. Notice at Collection
      2. Your California Privacy Rights
    2. Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia
      1. Data Practices
      2. Your Rights
      3. Appeals
    3. Nevada

1. Introduction

This Privacy Policy describes Télia Agency, LLC’s (“Télia”) practices regarding information we collect about you and the choices available to you regarding such information. For purposes of this Privacy Policy, unless otherwise stated, “information” or “personal information” means information relating to an identified or identifiable individual.

This Privacy Policy applies to information we collect where we control the purposes and means of processing, specifically information we collect through any of our websites, emails, advertisements, or other online services that link to this Privacy Policy (the “Service”) or other sources identified below. Your use of the Service is subject to our Terms of Use.

This Privacy Policy does not apply to:

  • the practices of third parties we do not control
  • information processed by us on behalf of our clients
  • information collected in the context of your job application or employment with us
  • information that has been anonymized or, to the extent permitted by law, deidentified

See additional disclosures if you live in the following regions:

  • California
  • Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia
  • Nevada

For our contact details, see the Contact Us section below.

2. Collection

This section describes the information we collect and how we collect it.

Information You Provide through the Service

When you use the Service, you may be asked to provide information to us, such as when you join our influencer list or contact us. The categories of information we collect in this context include:

  • Contact identifiers, including your name, email address, postal address, and social media account handles.
  • Characteristics or demographics, including your age and country.
  • Content, including content within any messages you send to us (such as feedback or questions).
  • Influencer information, including the categories of products and partnerships you are interested in, and any media kit you provide.

Please do not provide any information that we do not request.

Information from Your Browser or Device

When you use the Service, we and third parties we work with may automatically collect information from your browser or device. This includes:

  • Device identifiers, including your device’s IP address.
  • Device information, including operating software, browser type and version, internet service provider, and language settings.
  • Internet activity, including browsing history, interactions, pages visited, content viewed, time of day, and referring/exiting pages.
  • Non-precise location data, such as city or postal code derived from your IP address.

We collect this information through cookies and other tracking technologies:

  • Cookies are small text files placed on your browser. They may be session-based (expire when you close the browser) or persistent (remain until deleted or expired).
  • Pixels (also known as web beacons) are embedded code snippets, used with cookies, that help us or third parties gather browser/device data.

We use these technologies to:

  • Make our Service function properly
  • Personalize your experience
  • Prevent fraud
  • Perform analytics and advertising

Information from Our Business Relationships

We may collect contact identifiers and other information in the context of our business relationships with you. This information is not subject to this Privacy Policy unless required by law.

Information from Other Sources

We may collect information from:

  • Business partners who offer co-branded services or joint marketing promotions
  • Analytics, advertising, or security vendors
  • Social media platforms you engage with (e.g., via brand mentions, tags, or messages)
  • Public sources (e.g., public domain information)

Information We Infer

We may derive information from what we collect (e.g., likely preferences or characteristics).

Sensitive Information

Some of the information we collect may be considered sensitive under applicable law. Please refer to the Region-Specific Disclosures section for more details.

3. Purposes for Collection and Use

We collect and use your information for the following purposes:

  • Providing Services: To operate and support the Service.
  • Personalization: To tailor your experience and show relevant content.
  • Communications: To notify you of updates, security alerts, or marketing communications.
  • Analytics: To understand usage patterns and Service performance.
  • Improvements: To enhance our offerings and features.
  • Security and Enforcement: To prevent fraud or violations of our terms.
  • With Your Consent: For any additional use you authorize.
  • Non-Personal Use: We may use anonymized or deidentified data for any legal purpose.

4. Disclosure

We may disclose your information to:

  • Affiliates: Who act as service providers or process data under their own privacy terms.
  • Brand Partners: Télia client brands, for collaboration or partnership facilitation.
  • Business Transfers: As part of mergers, sales, or corporate restructurings.
  • Legal & Security Needs: As required by law or to protect our rights, safety, or property.
  • With Consent: As directed by you.
  • Non-Personal Data: May be disclosed freely, if legally allowed.

5. Third Parties

Our Service may link to or include third-party websites or tools. We are not responsible for how these third parties collect or use your data. Review their privacy policies directly for full transparency.

6. Processing on Behalf of Our Clients

When acting as a service provider to clients, we process personal information per client instruction. This may include contact identifiers, demographics, device data, or location. These uses are governed by client agreements, not this policy.

7. Your Privacy Choices

Influencer Account

To be removed from our influencer program, email us at info@teliaagency.com.

Emails

To unsubscribe from marketing emails, follow the unsubscribe link in the email or contact us with “UNSUBSCRIBE” in the subject line. Transactional emails cannot be opted out of.

Browser and Device Controls

  • Manage cookies via your browser settings.
  • Note that cookie settings may not sync across browsers.
  • We do not respond to browser Do Not Track signals unless required by law.

Third-Party Tools

To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. We are not responsible for third-party opt-out functionality.

8. Children

Our Service is not intended for children under 13, and we do not knowingly collect data from them. If you believe we have, contact us and we will delete the data in accordance with COPPA.

9. Security

We maintain appropriate administrative, physical, and technical safeguards to protect your information. However, no internet transmission is 100% secure.

10. Retention

We retain information as long as needed for the purposes for which it was collected, or as required by law, including fraud prevention, legal compliance, or enforcement of agreements.

11. International Transfers

Télia is based in the United States (Florida). If you are outside the U.S., your data may be transferred to or processed in the U.S. or another country where we or our partners operate.

12. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Material changes may be communicated via email or through the Service. Continued use after changes indicates acceptance.

13. Contact Us

Télia Agency (“Télia,” “we,” “our,” or “us”)
Based in Florida
Email: hello@teliaagency.com

If you have questions about our data practices or need help accessing this Privacy Policy, please contact us.

14. Region-Specific Disclosures

California

Notice at Collection

If you are a California resident, you have the right to receive notice about our data collection practices at or before the point of collection.

  • Categories of Personal Information Collected: See the “Collection” section above.
  • Purpose of Collection: See “Purposes for Collection and Use.”
  • Disclosure of Personal Information: See “Disclosure” section.
  • Sale or Sharing of Personal Information: We do not sell or share your personal information as defined by the California Privacy Rights Act (CPRA). We also do not knowingly sell or share personal information of children under 16.
  • Sensitive Personal Information: We only use and disclose sensitive personal information for permissible business purposes or with your consent.
  • Retention: We retain personal information in accordance with the criteria described in the “Retention” section above.

Your California Privacy Rights

California residents have the right to:

  • Know what personal information we have collected about you.
  • Access specific pieces of personal information we have collected.
  • Delete personal information that we have collected from you.
  • Correct inaccurate personal information.
  • Opt-out of sales or sharing of personal information (not applicable as we do not sell or share).
  • Limit the use of sensitive personal information (not applicable as we do not use it beyond allowable purposes).
  • Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise your rights, please submit a verifiable consumer request by emailing us at info@teliaagency.com. We may require you to verify your identity.

You may also designate an authorized agent to submit a request on your behalf.

Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia

Data Practices

  • We do not sell or share your personal data.
  • We do not process data for profiling that produces legal or similarly significant effects.
  • We only collect sensitive data with your consent or as otherwise permitted by law.

Your Rights

You may:

  • Confirm whether we are processing your data.
  • Access your personal data.
  • Correct inaccuracies in your personal data.
  • Delete your personal data.
  • Obtain a copy of your data in a portable format.

If you’re a resident of:

  • Oregon: You may request a list of third parties to whom your personal data was disclosed.
  • Delaware: You may request a list of categories of third parties to whom your data was disclosed.

To exercise any of the above rights, please submit a request to hello@teliaagency.com with the subject line “Privacy Rights Request.” We may need to verify your identity before fulfilling your request.

Appeals

If your request is denied, you have the right to appeal by submitting a written request to hello@teliaagency.com with the subject line “Privacy Rights Appeal.” If your appeal is denied, you may contact your state’s Attorney General:

Nevada

Nevada residents have the right to opt out of the sale of personal information. Although Télia does not currently sell personal information, you may submit a verified request to hello@teliaagency.com with the subject line “Nevada Opt-Out of Sale Request” if you would like to formally opt out.